WANT TO KNOW
THE STATUS OF YOUR CAR?
We contact you throughout the repair process to keep you informed. To enhance that feature of our customer care, we’re in the process of building online and mobile tools that make it easier for you to find your status at any time. In the meantime, check out our repair process below. When you get a call from one of our customer care professionals, this will provide you with an overview of what is taking place.
CUSTOMER CARE DROP OFF
You made the right choice in auto repair! At this point of the repair, we review the information received by your insurance company and look over the damaged area of your vehicle with you. After reviewing the damages with you, our Customer Service Representative will go over what to expect throughout the repair and get any signed documentation needed at this point.
West Side Collision Centers’ unique Damage Analysis allows us to remove as many unknown variables from the repair process as possible. By completely disassembling the damaged area of your vehicle, we can document the most accurate and thorough repair plan possible. Identifying all the damages up front allows us to order all of the parts necessary to complete the repairs reduce or eliminate supplements and minimize the repair time for your vehicle.
READY FOR PRODUCTION
A lot of work has already taken place to get your vehicle to this stage. 100% of the parts have been received. All heavy structural repairs have been completed.
REPAIR IN PROGRESS
Repair in progress simply means your vehicle is being put back together and beginning to take form. Your vehicle will soon have any light body repairs completed and we’ll ensure all body panels align properly.
Paint preparation is an integral part to the longevity of the paint applied. West Side uses industry leading paint and practices to get your vehicle looking back to pre-accident condition.
READY FOR PICKUP
Your vehicle has gone through multiple in-line quality checks to ensure the repairs were done properly and most importantly, to ensure your safety. Your vehicle has also been thoroughly cleaned inside and out, with a wheel shine, vacuumed inside and washed outside. Your vehicle is ready to go home with you.